Hi there,
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with your recent purchase. We strive to provide high-quality products and efficient shipping services to our customers, and it seems we have missed the mark in this case.
We would like to make things right for you. Please reach out to our customer service team and we will gladly assist you in resolving this issue. We value your feedback and will use it to improve our products and services.
Thank you for your understanding and support.