We’re sorry to hear that you experienced an issue with your order. We understand how frustrating this can be and want to make sure you’re completely satisfied.
We recommend pulling from the lace, rather than the tips, when using our leather shoelaces to prevent the tips from falling off.
We would be more than happy to issue either a full refund or a replacement for the product. If you would like to receive a refund or a replacement, please reach out to our customer service team and we will be happy to help.
We apologize again for the inconvenience and thank you for being a loyal customer.